When your stethoscope breaks, you can simply buy a new one. When your oxygenator breaks, however, you’ll need to call in the professionals to get it fixed. Here are just four steps to take when you find yourself in need of medical repair services.
1. Find a Specialist
Repair companies will have different skills and focuses. For example, some might be trained to deal with laser technology while others will be completely dumbfounded by it. If you’re looking for something like surgical handpiece repair, make sure that you’re hiring experts in surgical handpieces.
2. Ask About Prices
How much will they charge for their services? Will they bill you by the hour, or do they have flat fees for specific types of repair? Who pays for shipping charges if tools or parts need to be special-ordered? You’ll want to discuss all of these things in advance to avoid receiving a hefty and unexpected bill in the future.
3. Read Their Reviews
You might not be able to find them on Yelp or Google Reviews, but medical repair companies still receive customer feedback like any other business. You just have to know where to look. For example, they might be evaluated in industry magazines or journals, or they might be listed in special directories. Don’t be afraid to do some digging.
4. Get a Guarantee
You don’t want your equipment to re-break after a few weeks of use. You also don’t want to be responsible for a return visiting fee if the repairmen have to come back a second time. Make sure that you’ve discussed things like warranties and liabilities before anyone signs on the dotted line, especially if you’re dealing with the repair of expensive equipment.
These are just a few things to consider as you seek out medical repair services. Whether you’re hoping to fix the lights in your exam room or completely dismantle your MRI equipment, it’s important to choose a company that you can trust. The fate of both your business and your patients might depend on your good judgement in repair services.